Refund policy

Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be unworn, in the same condition you received it, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@happysheep.store. Once your return is accepted, we'll send you instructions on how to send your package to:

Praceta Joaquim Silva dos Santos Rocha 158, 4460-282 Sra. da Hora, r/c drt rnt, Portugal

Items sent back without first requesting a return will not be accepted.

Return shipping costs Return shipping costs are the responsibility of the customer, unless the item is faulty or was sent in error.

Damages and defects Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Legal guarantee In accordance with EU consumer law, our products carry a 2-year legal guarantee against manufacturing defects. This guarantee does not cover normal wear and tear, damage caused by improper use or care, or natural changes in the material inherent to wool products.

Non-returnable items We do not accept returns on sale items or gift cards.

Exchanges The fastest way to get what you want is to return your item and, once the return is accepted, place a new order.

Refunds We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at hello@happysheep.store.