Privacy policy

Privacy Policy

Last updated: May 17, 2026

Happy Sheep, operated by Iurii Rets ENI, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, or purchase, return, exchange or cancel, and your past transactions.
Communications with us including the information you include when sending a customer support inquiry.
Device information including information about your device, browser or network connection, your IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services, including how and when you navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically through the Services, including from your device when you use our products or services or visit our website, and through the use of cookies and similar technologies.
From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

We may use personal information for the following purposes:

Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to process your payments, fulfil your orders, send notifications related to your account, process purchases, returns and exchanges, arrange for shipping, manage your account, and create a customised shopping experience for you.

Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing and promotional communications by email or postal mail, and to show you relevant advertisements on the Services or other websites.

Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate or take action regarding possible fraudulent, illegal, or malicious activity.

Communicating with You. We use your personal information to provide you with customer support and to maintain our business relationship with you.

Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

With Shopify, vendors and other third parties who perform services on our behalf (e.g. payment processing, data analytics, customer support, cloud storage, fulfilment and shipping).
With business and marketing partners to provide marketing services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct or consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media integrations.
With our affiliates or otherwise within our corporate group.
In connection with a business transaction such as a merger, to comply with applicable legal obligations, to enforce applicable terms of service, or to protect or defend our rights and the rights of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children under 18 years of age, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

Right to Access / Know. You may request access to personal information that we hold about you.
Right to Delete. You may request that we delete personal information we maintain about you.
Right to Correct. You may request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may request a copy of the personal information we hold about you and ask that we transfer it to a third party, in certain circumstances.
Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails. We may still send you non-promotional emails, such as those about your account or orders.

If you reside in the UK or European Economic Area, you may additionally have the following rights:

Objection to Processing and Restriction of Processing: You may ask us to stop or restrict our processing of personal information for certain purposes.
Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

You may exercise any of these rights by contacting us using the details provided below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request. You may also designate an authorised agent to make requests on your behalf.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. You also have the right to lodge a complaint with the Portuguese data protection authority — CNPD (Comissão Nacional de Proteção de Dados) — at www.cnpd.pt.

International Transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

For any questions about our privacy practices or this Privacy Policy, or to exercise any of your rights, please contact us:

Iurii Rets ENI NIF: 314795189 Rua Brito e Cunha, 254 - 1° Direito, 4450-082 Matosinhos, Porto, Portugal +351 935 853 912 hello@happysheep.store

For the purpose of applicable data protection laws, Iurii Rets ENI is the data controller of your personal information.